Due to the nature of personalised items, we reserve the right to refuse returns which could not be resold. However, if we have made an error in your order or the item is damaged or faulty we will refund or exchange the item for you subject to the terms detailed in our returns policy.
Hollydoodles will refund or exchange to the cost of the goods purchased, excluding postage, but cannot be held responsible for items damaged or lost whilst being returned to the company. Please ensure you obtain proof of postage when returning items. We will not accept responsibility for parcels lost in transit.
This return policy does not affect your statutory rights and all returns must be returned complete, in perfect condition, unused, and with the original packaging.
Unless the item is faulty, you will be required to arrange for and pay return postage charges, if accepted.