Do you sew onto items provided by me?
No, Unfortunately I do not embroider onto products not purchased via the website. Sometimes the fabrics etc provided are not suitable for embroidering on and therefore, Unless the items provided are to be made into a memory Pillow, then I would not be able to assist you.
What size are the Cotton Bath Towels?
They are normal standard Adult sized bath towels. Unless the listing specifies that they are Baby Hooded Towels.
What size are the Baby Blankets?
Please note, I try to keep the website as up to date as possible, on occasion a colour will go out of stock and it can take a while for me to amend every listing to reflect the change.
If you order a colour which is out of stock I will contact you and you can choose an alternative colour or receive a full refund.
Current items which are out of stock and are discontinued are:
Cotton Bath Towel - Yellow
Large Ribbon Dog Towel - Fern
How long do the items take to arrive?
Generally, I try to fulfil your order as quickly as possibly. Please allow 4 days for your item to be created and then 2-5 days for UK delivery on completion.
What is the Shipping charge?
Shipping for Mainland UK is Free.
Please email to ask for a shipping quote if you are outside of Mainland UK.
Do you ship outside the UK?
Hollydoodles are happy to consider requests for products and enquiries from outside the United Kingdom, however we are unable to give a guarantee, either express or implied, that the use of this website or the placing of any order through this website from outside the UK will guarantee compliance with any applicable non-UK laws or regulations.
Accordingly, any products or promotions not permitted under your local law are not offered to you.
Please note Postage is not free to any delivery address outside Mainland UK. Please send me an enquiry for a postage quote should you wish for your item to be posted outside Mainland UK.
Do you Ship to Jersey or Guernsey?
Yes, I do ship to Jersey & Guernsey but please note postage is not free to those locations.
You must select them at checkout from the countries drop down box and pay the relevant postage charge.
I reserve the right to cancel your order if you do not select the correct postage option when ordering.
Are all the bath towels the same style?
In general yes, please note the style of blankets and towels may vary subject to stock availability.
How do I choose a Colour for my personalisation?
There are 2 lists for thread colour choices (as there are a lot of choices), please only select 1 colour from 1 of the lists for the Name colour. Please do not choose a colour from each list.
Do you have a Product Care Policy?
Yes, where relevant to the product you are purchasing, please ensure that you read any Product Care Information Guidelines dispatched with your order.
Please note that Hollydoodles will not be held liable by refund or exchange for products damaged, during incorrect washing and care procedures or general wear and tear incurred in the general usage of the item.
There may be some residue clear film on the embroidered area, this is soluble in water and will be removed when you wash the item. The film is necessary for embroidery purposes.
Do you accept Returns?
Due to the nature of personalised items, we reserve the right to refuse returns which could not be resold. However, if we have made an error in your order or the item is damaged or faulty we will refund or exchange the item for you subject to the terms detailed in our returns policy.
Hollydoodles will refund or exchange to the cost of the goods purchased, excluding postage, but cannot be held responsible for items damaged or lost whilst being returned to the company. Please ensure you obtain proof of postage when returning items. We will not accept responsibility for parcels lost in transit.
This return policy does not affect your statutory rights and all returns must be returned complete, in perfect condition, unused, and with the original packaging.
Unless the item is faulty, you will be required to arrange for and pay return postage charges, if accepted.
Why are the prices different on Amazon?
Amazon apply a postage charge an keep it, it does not get passed to me I have discount the price on Amazon slightly to try to help compenstate for that.
Please note however it is still cheaper for you to purchase items via my website that Amazon and not all items are available on Amazon.